Never offered the manager and at that price, I sincerely regret not asking for the manager. When we told the server, she was 'yeah, there is no spice used and it was steak'. The absolute WORST though was the quality in the coffee shop. It seemed they put less coffee in the room. While the casino and the room was clean, I was extremely disappointed (of all things) the cheap, one ply toilet paper. The first was in January and I gave five stars. This was our second stay at this location.